01
Personal data we may collect
We may collect your name, phone number, email address, organisation, role, login details, membership details, payment confirmation details, booking details, submitted content, messages, comments, device/browser data, IP address, approximate location from analytics, consent records and communication preferences.
We do not intentionally request highly sensitive personal information unless it is necessary for a specific service and you choose to provide it.
02
Why we use personal data
Provide radio streaming, archive, membership and account services.
Process applications, bookings, adverts, payments and support requests.
Send service messages, program updates, newsletters and community notices where allowed.
Protect the platform from spam, fraud, abuse, unauthorised access and cyber incidents.
Improve programs, user experience, analytics, reporting and station operations.
Comply with legal, regulatory, audit, tax, dispute and security obligations.
03
When information may be shared
We do not sell personal data. We may share limited information with trusted service providers such as hosting, email, analytics, payment support, production teams, legal/accounting advisers or technology support providers where they need it to perform a service for LOGAM Radio.
We may also disclose information when required by law, lawful authority, court order, security investigation, dispute resolution or to protect the rights, safety and integrity of LOGAM Radio, its users and the public.
04
Security and retention
We use reasonable technical and organisational measures such as access control, password protection, server-side validation, audit logs, backups and secure hosting practices to reduce the risk of unauthorised access, loss, misuse or disclosure.
We keep records only as long as reasonably necessary for the service, legal compliance, accounting, security, dispute management or operational continuity. When data is no longer required, we may delete, anonymise or archive it securely.
05
Your privacy choices and rights
Subject to applicable law and verification, you may request access to your personal data, correction of inaccurate information, deletion where lawful, restriction of certain processing, withdrawal of consent for optional communication, or clarification on how your data is used.
Important: Some records may need to be retained for legal, financial, security, audit or dispute purposes even after a deletion request.
06
Contact for privacy requests
For data protection or privacy questions, contact LOGAM Radio through the contact page. Include your name, contact details, the account or request involved, and the action you are asking us to take.
This policy is intended to align with Zambian data protection principles including fair collection, lawful purpose, data minimisation, security, accountability and respect for data-subject rights.